"My father said you had stopped by and appreciated your concern. I'm at a loss at what to do about this situation. We are very concerned with mom's care and progress. Her oxygen had to be increased (now keep in mind, she has never required oxygen before in her life) and her temp has continued to spike and be treated with tylenol. We had the same night shift nurse, ****, tonight. When she entered the room for the first time this shift, mother told her she felt like her fever was up again, she NEVER looked at any part of my mother other than her face. She does not check her incision site, nor check her pulses to her legs. She told mother that the tech would be in shortly to take her temperature. Mother's temperature was 101.6; after waiting 15 minutes we called for the nurse, ****, to PLEASE bring her some tylenol. When she arrived with the tylenol, my father asked her to please call the doctor, as we are very concerned that she's been running a temp for several days off and on and doesn't seem to be getting any better. In the meantime, my nephew and I had went to the desk to wait for some skin protectant that was being tubed over from neonatal to put on mom's nose where the nasal cannula had caused a blister. We overheard **** stating to some staff in the chart room behind the desk, "...he jumped down my throat and demanded that I call her doctor...." We simply walked away, appalled and upset. My father's request could not be construed as "jumping down my throat" in any way, hopefully she wasn't referring to my father, although we should not have overheard that conversation as visitors. Shortly after, **** walked back in my mother's room and said she had called the doctor on call and "he ordered a UA and some blood cultures and to keep giving you tylenol for your fever."
When I was about to leave, I checked mother's right hip; normally, I visualize it when I first arrive. What I saw caused great alarm. Her right hip incision is covered by a bandage; however the skin around her hip is red, streaked, and hot to the touch. My mother called for the nurse, a few minutes later, **** entered the room, and mother asked her to look at her hip, raising her gown. She completely dismissed the obvious abnormal appearance of mother's hip. Mother reported she still felt feverish (by this time, it had been an hour since the tylenol) **** never offered to take her temperature, just smiled and said "call me if you need anything, the lab will be in shortly to draw your blood cultures."
We literally don't know what to do, and we feel that mother will not receive safe care if we are not there to ask for it. Any suggestions are appreciated, as we are very worried about mother's condition deteriorating while we wait to be assigned to nurses that will appropriately assess her and pass along vital information to the physician. Definitely, we do not want to get **** (or *****) in trouble, and have every reason to believe that education issues will be addressed with them. However, after dismissing mother's abnormal wound site, we do not want **** to be assigned to mother again. Moving mother to another floor might be the best solution. Please advise and thanks so much for your concern..."
When I was about to leave, I checked mother's right hip; normally, I visualize it when I first arrive. What I saw caused great alarm. Her right hip incision is covered by a bandage; however the skin around her hip is red, streaked, and hot to the touch. My mother called for the nurse, a few minutes later, **** entered the room, and mother asked her to look at her hip, raising her gown. She completely dismissed the obvious abnormal appearance of mother's hip. Mother reported she still felt feverish (by this time, it had been an hour since the tylenol) **** never offered to take her temperature, just smiled and said "call me if you need anything, the lab will be in shortly to draw your blood cultures."
We literally don't know what to do, and we feel that mother will not receive safe care if we are not there to ask for it. Any suggestions are appreciated, as we are very worried about mother's condition deteriorating while we wait to be assigned to nurses that will appropriately assess her and pass along vital information to the physician. Definitely, we do not want to get **** (or *****) in trouble, and have every reason to believe that education issues will be addressed with them. However, after dismissing mother's abnormal wound site, we do not want **** to be assigned to mother again. Moving mother to another floor might be the best solution. Please advise and thanks so much for your concern..."
1 comment:
this just makes me sick to my stomach!! i just would have never believed that would happen there. i'm super glad that the CEO came by.
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